Wednesday, February 17, 2010

british customer service at its best..

Dear Mr Burnett, Thank you for your email. Your account number for your electricity account is *&^%$£"!. The standard domestic rate for your electricity is as follows: The price per unit is 12.10p including VAT. I can not find any reference to the prices you were advised, I am sorry for any confusion caused. There are tariffs that can off you a discount, paying by monthly direct debit offers a 5% discount off your unit rate, your costs, if you paid by direct debit would be 11.50p including VAT. Please find our tariffs via the following link : http://www.southern-electric.co.uk/ForYourHome/EnergyProducts/Default.aspx If you have any other queries please contact me accordingly. Kind Regards Thank youEgain Team
"robert burnett"
16/02/2010 18:34
To

cc
Subject
Re: Fw: New meter and supply
its robert burnett west cottage standlake rd northmoor ox29 5az ----- Original Message ----- From: egain@scottish-southern.co.uk To: robert@wottage.plus.com Sent: Tuesday, February 16, 2010 4:47 PM Subject: Re: Fw: New meter and supply Dear Mr Burnett, Thank you for your email. I am sorry for any inconvenience caused, however, please can you provide me with your address details to enable me to deal with your query. Kind Regards Victoria Burkett Thank youEgain Team
Approvals Team/SSE Sent by: Robin Burgess/Information Technology/SSE
15/02/2010 11:20

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